Mitchell Warranty Information
Reels
USA AND CANADA: Mitchell reels and combos are covered against manufacturing defects in materials and workmanship for a period of one (1) year from date of purchase.
Mitchell® warrants to the original purchaser that its reels are free from defects in materials or workmanship. The warranty period starts from the date of purchase and varies depending on the reel model. Mitchell® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either reels purchased separately or as a combo unit.
Please complete a Mitchell Product Repair/Replacement Form and follow the instructions on the form to receive warranty service.
Rods
We do not offer repairs or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. We will need to inspect your rod to determine the nature of the defect. Please send the following items to mitchell@purefishing.com. These easy steps will help us take care of your warranty claim as efficiently as possible:
- Photograph of rod clearly showing the model (found directly above the handle)
- Photograph clearly showing the broken area(s) of the rod
- Copy of the dated receipt or proof of purchase
- A brief description of how your rod broke
- Your address and a daytime contact number
Rods under warranty will be replaced for a processing fee of $9.95 US or $10.55 CAN. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will reach out to you to discuss your replacement options.
Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement.
Please contact our service team directly for details via Email or phone at (877) 502-6482 (Monday-Friday, 8 AM- 6 PM EST).
Warranty Centers
Mitchell Factory Service Center
3028 West Hunting Park Avenue
Philadelphia, PA 19132
(800) 228-4272
Area Served: Rods&Reels: Nationwide (Rods must be sent here)
Alabama
Southwestern Parts&Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi
Marks Outdoor World
1400-B Montgomery HWY
(205) 822-2010
Email: service@marksoutdoors.com
Web: www.marksoutdoors.com
Area Served: Alabama
Alaska
Tackle Repair Center
5011 Arctic Blvd Suite E Anchorage, AK 99503
(907) 561-0444
Area Served: Alaska
Arizona
Delta Bait&Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
Arkansas
Southwestern Parts&Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
California
Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
Delaware
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
Florida
4 Reel Services
332 Boynton Beach Blvd Suite 1
Boynton Beach, FL 33435
Phone (primary): (561) 509-9055
Email: 4reelservices@gmail.com
Web: www.4reelservices.com
Area Served: Florida
Dave's Parts & Service
1500 US Highway 19N Holiday, FL 34691
Phone (primary): (727) 935-7258
Phone (secondary): (727) 942-8944
Email: sales@fishingreelparts.com
Web: www.fishingreelparts.com
Area Served: Florida
Georgia
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
Nutter Rod & Reel Service
3383 Hwy 411 NE White, GA 30184
(770) 386-3978
Email: nutterrodandreel@aldelphia.net
Web: www.nutterrodandreel.com
Area Served: Georgia
Hawaii
Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
Roy's Fishing Supply
98-025 Hekaha St., Suite 12
Aiea, HI 96701
ph (808) 487-7690 fx (808) 487-7692
Email: rfs001@hawaiiantel.net
Area Served: Hawaii
Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
S. Tokunaga Store
619 Manona Street
Hilo, HI 96720
(808) 935-6965
Email: tokunaga@tokunagastore.com
Web: www.tokunagastore.com
Area Served: Hawaii
Illinois
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
Quall's Rod & Reel Repair
2705 S Broadway Salem, IL 62881
(618) 548-1153
Email: qualreel@accessus.net
Web: www.quallsservice.com
Area Served: Illinois
Iowa
Glenn's Reel & Rod Repair
2210 E 9th St Des Moines, IA 50316-1999
(515) 262-2990
Email: glennsreel@aol.com
Area Served: Iowa
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
Louisiana
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi
Maryland
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
Michigan
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
Minnesota
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
Mississippi
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi
Missouri
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
Paul's Bait & Tackle
4421 Chippewa St Louis, MO 63116-1608
(314) 773-6221
Area Served: Missouri
Nevada
Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
New Jersey
Sea Isle
495 Guy Lombardo Ave Freeport, NY 11520
(516) 868-8855
Email: repair@seaisle-tackle.com
Web: www.seaisle-tackle.com
Area Served: New Jersey, New York
New Mexico
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
New York
Sea Isle
495 Guy Lombardo Ave Freeport, NY 11520
(516) 868-8855
Email: repair@seaisle-tackle.com
Web: www.seaisle-tackle.com
Area Served: New Jersey, New York
North Carolina
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
North Dakota
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
Oklahoma
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
South Carolina
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
South Dakota
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
Tennessee
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
Texas
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
Roy's Bait and Tackle
7613 South Padre Island Drive Corpus Christi, TX 78412
Email: hello@roysbaitandtackle.com
Web: www.roysbaitandtackle.com
Area Served:Texas
Utah
Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
Virginia
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
Wisconsin
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
The Sportsman's Repair Shop LLC
1007 Pasha Ave. Mosinee, HWI 54455
(715) 693-6634
Email: reeldoc@sportsmansrepair.com
Web: www.sportsmansrepair.com
Area Served: Michigan, Minnesota, Wisconsin
Canadian Warranty Centers
Aikman's Sporting Goods Repair
3010 Novar Rd., Mississauga, ON L5B 1S4
(905) 277-3595
Area Served: Ontario
Jay-Cee's Rod&Reel Repair
18th Street and Eastern Bypass
RR1 Site 115 Box 7, Brandon, MB R7A 5Y1
(204) 725-3217
Email: bill@jayceesrodnreel.com
Web: www.jayceesrodnreel.com/
Area Served: Manitoba
Mike's Reel Repair
108 31060 Peardonville Rd., Abbotsford, BC V2T 6K5
(888) 404-1119
Email: repairs@mikesreelrepair.com
Web: www.mikesreelrepair.com
Area Served: British Columbia
Stryker Rod & Reel
15044 Canary Dr., Surrey, BC V3R 4V1
(604) 585-6948
Email: strykerrodandreel@gmail.com
Web: www.rodandreel.ca
Area Served: British Columbia
Rockey's Tackle Repair
3 Royce Ave., Orilla, Ontario L3V 5H8
(705) 325-3526
Area Served: Ontario
The Reel Doctor
Unit # 3, 5408-53 Ave.
Edmonton, Alberta
T6B 3K1
(780)-431-0146
Area Served: Alberta
Country Rod Crafting
3709 Remora Place
Nanoose Bay, BC V9P 9H1
(250)-468-5708